Ebikes Trouble Shooting
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Symptoms
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Possible Causes
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Most Common Solutions
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The bike does not work
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1. Insufficient battery power
2. Faulty connections
3. Battery not fully seated in the tray
4. Improper turn on sequence
5. Brakes are applied
6. Blown discharge fuse
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1. Charge the battery
2. Clean and repair connectors
3. Install battery correctly
4. Turn on the bike with proper sequence
5. Disengage brakes
6. Replace discharge fuse
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Irregular acceleration and/or reduced top speed
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1. Insufficient battery power
2. Loose or damaged throttle
3. Misaligned or damaged magnet ring
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1. Charge or replace the battery
2. Replace throttle
3. Align or replace magnet ring
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The motor does not respond when the bike is powered on
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1. Loose wiring
2. Loose or damaged throttle
3. Loose or damaged motor plug wire
4. Damaged motor
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1. Repair and or reconnect
2. Tighten or replace
3. Secure or replace
4. Repair or replace
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Reduced range
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1. Low tire pressure
2. Low or faulty battery
3. Driving with too many hills, headwinds, braking, and/or excessive load
4. Battery discharged for a long period of time without regular charges, aged, damaged, or unbalanced
5. Brakes rubbing
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1. Adjust tire pressure
2. Check connections or charge battery
3. Assist with pedals or adjust the route
4. Balance the battery; contact Tech Support if range decline persists
5. Adjust the brakes
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The battery will not charge
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1. Charger not well connected
2. Charger damaged
3. Battery damaged
4. Wiring damaged
5. Blown charge fuse
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1. Adjust the connections
2. Replace
3. Replace
4. Repair or replace
5. Replace charge fuse
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Wheel or motor makes strange noises
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1. Loose or damaged wheel spokes or rim
2. Loose or damaged motor wiring
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1. Tighten, repair, or replace
2. Reconnect or replace the motor.
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